ChatMarshal provides efficient live chat solutions for various businesses
ChatMarshal represents a live chat service that perfectly combines technology and human touch by providing an intelligent machine or a chatbot and a professional operator ready to join forces and become an efficient solution to online sales and customer services. All types of businesses that wish to increase conversions and improve visitor engagement can implement this modern tool in their basic website. The chatbot is programmed with the business’ most common questions, which helps customers receive the needed answers in seconds while the human agent waits patiently and attentively for the moment when he needs to step in and take over control when the chatbot cannot handle the question. ChatMarshal knows that fully trained agents provide the highest conversion rates and satisfying live chat services.
Businesses enjoy many benefits following this decision including cost efficiency, easy setup, convenience for the website visitors and memorable service for customers, which leads to increased sales, a smaller number of emails in the inbox to worry about as well as the chance to differentiate from other competitors on the market. ChatMarshal gives businesses the possibility to make their website more accessible to visitors and potential customers with outsourced and fully managed live chat service. They are well aware that business managers do not have enough time to wait online and handle the visitors’ questions. For this reason, they ensure a professional team of agents in combination with chatbots available 24 hours a day. Furthermore, live chat tools provide services on all platforms and mobile devices. For instance, "chatbot salesbot" helps people buy, "supportbot" assists visitors with technical inquiries and troubleshooting and "request callback" sends a text message to the business managers’ phone in order to inform him of a potential deal, thus increasing the chances of making a sale.
Live chat agents show each customer the needed attention and information, thus creating a memory of a positive buying experience and making them come back next time. Handling critical live chats is only possible with the right training and experience. ChatMarshal believes that an essential part of training human operators is to educate them regarding the products or services the business in question offers and making sure they know the scripts inside and out, which they must keep close every time they interact with visitors and customers. Fully trained agents provide the highest conversion rates and satisfying live chat services. In times of crisis or emergency, chat live can prove to be a useful investment because it automatically becomes the voice of reassurance for the customers when the business manager is not able due to unforeseen circumstances.
ChatMarshal can operate multiple websites for different businesses and provide best live chat solutions, regardless the country. Furthermore, they allow businesses to measure the effectiveness of their services and determine if paying the monthly fees is worth it by displaying a free trial period on their website. In the contact section, businesses interested to benefit from these services and work with a team of professionals can send a message, an email or make a call.